Shipping & Returns/Deliveries

Embraceable Urns ships via UPS & USPS only. Insurance is included in the shipping total.

If your subtotal is more than $200, we will contact you with a shipping method other than the USPS or you can choose to use UPS via our website.

Items are well packed using shredded paper, bubble wrap, peanuts, styrofoam, or whatever else may be necessary to protect your item(s) during shipping. We take extreme care in packaging your order! We will not ship more than 50 lbs. in one box. There is a small packaging fee of no more than $8.00 per box to cover packing materials. This amount will be included in your shipping total your confirmation shows. Please allow 3-6 weeks for your order to arrive. All orders are made-to-order.

INTERNATIONAL SHIPMENTS - IMPORT DUTIES & TAXES and BROKERAGE FEES:
The customer is responsible for any Import Duties & Taxes and any Brokerage Fees (if any). These fees may be charged to you when your package reaches the destination country. (These fees are not included in the shipping that we charge you and we have no control over the countries taxes or the shipping companies brokerage fees.) If you are unsure about what you could be charged once your order arrives to your destination country, please contact your countries Customs officials PRIOR TO placing an order to inquire about all associated duties, taxes and fees that you could be responsible for.  Brokerage fees are usually depend on which type of shipping service you choose - for example, UPS Standard to Canada has HIGH brokerage fees while the actual shipping cost is low.  Other UPS services have no brokerage fees, but shipping costs are much higher than standard to Canada.  Please contact UPS or USPS for their brokerage fee schedules.

We also offer local delivery within Hoke, Cumberland and Robeson Counties in North Carolina. Please allow us 3-6 weeks for preparing your order. If the order is ready before that time, we will call you, and make arrangements with you for delivery of your order. All orders must be paid for online at the time the order is made. If you are mailing a check or money order that is fine. No orders are produced until payment is received as these items are personalized and customized.

All sales are final and there are no exchanges, returns, or refunds given. If damage is done during shipping a claim should be filed with the appropriate shipping company and you will either be given an in-store credit for your purchase (not inluding the shipping) or issued a gift certificate for the amount of your purchase (not including shipping). Our goal is to ensure that every customer is 100% satisfied with their purchase(s)! If you are not completely satisfied, please contact us immediately upon receiving your package. You can email us using the "Contact Us" on the left side of your screen. Please inform us of the issue and the order number. We will work with you on the issue.

Although we take extreme care in packaging orders, sometimes during shipping, fragile items such as ceramics, bisque and molds can be broken. If your item(s) arrives broken, and you had your order shipped, contact us within 3 business days upon receiving the broken item(s). If you do not contact us, we do not know the item arrived broken. There is nothing we can do to help you if you do not contact us at all. Take a photo of the entire package and the item(s). Then contact us by email including the photos with the email. PHOTOS MUST BE SUPPLIED OF THE ITEM(S) AND PACKAGING INCLUDING THE BOX. If photos are not supplied we reserve the right to consider the situation resolved and will take no further action. Please keep the item, box and packaging for 7 business days in case the shipping company wishes to pick it up. We will either issue you an in-store credit for the amount of your purchase (not including shipping) or we will file the claim on your behalf with the shipping company. If you fail to contact us within 3 business days of receiving your package, we will not issue an in-store credit or file any claims. We do all that we can to ensure safe shipping of ALL items, however, ceramics, bisque and molds are fragile and sometimes no matter how they are packaged can be broken during shipping by rough handling by the shipping company.

If shipping is via USPS, we purchase our insurance through a shipping insurance provider NOT USPS. We will have to file your claim for you and it can not be done for "missing" or "non-delivered" packages for at least 21 days from the date of shipping. Breakage claims can be filed immediately upon receipt of the package but you still need to keep the box, packaging and the broken item for at least 7-14 business days or until we let you know it is safe to discard them.

If you are having your item(s) delivered, please be sure to inspect each item completely and immediately and contact us if there are any problems.

Thank you for shopping with Embraceable Urns!